Material, Colour and Wood Disclaimer
Material, Colour & Wood Disclaimer Information and Disclaimer on Our Wood Products Wood is a natural product that responds to temperature and humidity variations by expanding and contracting. Sometimes these changes may be noticeable in the physical appearance of the product. Although every care is taken to ensure our products are able to handle temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us. Your items can experience small movements and cracks as it adjusts - this is not a fault, but a natural occurrence within the fibers of a natural product. Like all natural materials, wood has inherent disparities in colour and grain pattern because of variations caused by nature, over which the supplier has no control. We advise you to keep the product in consistent, stable conditions to minimise the effects of temperature and moisture change in the atmosphere. For example, avoiding placing the product close to a heat source such as a radiator or oven will go a long way to ensuring the longevity of the product. As wood is a natural material, every piece of furniture will appear slightly different in finish either in colour or pattern of wood. Alphastone Inc. cannot warranty color, grain, or texture of wood.
1 YEAR WARRANTY
Alphastone Inc. Cabinetry (“We” or “Us”) warrants to the first Residential Purchaser (“You” or “Your”) a One-Year Limited Warranty that warrants any product manufactured by Us and sold only in the United States to be free from any unnatural or unavoidable defects under normal residential usage. This warranty is effective for cabinetry purchases on or after January 1st, 2019.
Who Is A Residential Purchaser?
Under this limited warranty, a “Residential Purchaser” means any of the following: A person who purchases Product and is installed in a dwelling that is owned and used as primary or secondary home. A person or business (Builder/Contractor/Developer) that purchases product and is installed in a dwelling by that person or business on behalf of the Owner of the dwelling. In such case, this Limited Warranty may be transferred to the Owner of the dwelling if used as a primary or secondary home by Owner.
What The Limited Warranty Covers:
The following parts are covered by this warranty: Door Frames, Door & Drawer Fronts, Cabinet Shelves,
Roll Out Trays, Base End Panels, Cabinet Doors, Drawer Glides, Shelving Clips, Cabinet Accessories (toe
kick, molding, etc.), Cabinet Boxes. We may elect to repair, replace and/or modify, at our discretion, any
component(s) which has/have been determined to be defective and unable to serve its/their intended
purpose (under normal installation, condition, and use) by Us.
What The Limited Warranty Does Not Cover:
Deterioration/discoloration due to normal use
Natural color variations in stained cabinetry
Damage caused from improper installation
Replacement of cabinetry or cabinetry parts that have been used for purposes outdoors
Replacement of cabinetry or cabinetry parts that have been altered or modified from their original purpose, misused, neglected and/or not well-maintained
Damage during transit
Labor costs associated with warranty claim (installation and/or removal)
Transportation and/or installation of defective, repaired and/or replacement product(s)
Service calls to retrieve the defective product(s) from You to Us.
Damage by causes outside of our control (flood, fire, or other acts of God)
Cabinets installed in areas that are outside the recommended storage temperatures (50-85⁰F)
DISCLAIMER:
WARPED DOORS
Due to the natural characteristics, wood will expand and contract over time. Therefore, a small amount of warping can be expected. It is quite common for wood to return to its original form after acclimating to the environment. Doors warped up to a ¼” are not considered to be defective. Moldings and panels warped up to 2” are not considered to be defective. Doors must be hung for at least three months in order to acclimate to the environment before a warranty claim may be filed. In many cases, doors that appear to be warped are the result of improper adjustment.
GLAZED FINISHES
Glazed finishes are applied by hand and are designed to have an uneven finish. It is common for some edges to appear heavier or lighter than others and this may vary door to door, drawer to drawer and item to item. These features are common and are not considered to be a defect.
JOINT SPLITS
Before choosing a paint as your finish, it should be noted that joint splits are unavoidable on painted wood cabinets and are not a defect or a sign of poor quality. Because wood naturally expands and contracts with seasonal changes in temperature and humidity, there is movement at the seams of the cabinet doors and face frames that will look like the paint is “cracking” at the joints. Joint splits occur wherever there is a joint between pieces of wood with grain running in different directions. For example, the joints between stiles (vertical pieces) and rails (horizontal pieces) on mortise and tenon doors, miter joints, or the face frames that surround the door openings.
SHRINKAGE OF CENTER PANELS
Center panels may undergo expansion and contraction as they adjust to temperature and atmospheric humidity. Therefore, defects cannot be determined until three months of settling time have passed. Once settling time has passed, you may file a warranty claim if shrinkage exceeds 1/8”.
COLOR & GRAIN VARIENCES
Due to natural characteristics found in wood, stained cabinets may vary in color, texture, and grain. Varied shading in cabinetry stains are to be expected and are not considered a defect. Replacement parts may vary in their natural color variation from those which were originally supplied to You.
HINGES AND SLIDES
Hardware failure is very uncommon amongst slides and hinges. Failure is very often the result of improper installation or adjustment. Replacement parts may vary from their original look or appearance. Before determining your hardware as defective, please review our installation and adjustment instructions.
Making a Claim
Sales & Return Policy
_Should additional materials, services not listed on your invoice are required (listed or not listed on customer's layout/design/ list) Alpha Stone will bill the customer for it (irrespective of an oversight by Alpha Stone). Your invoice supersedes any prior oral or written communications.
_Seller will retain title to all materials and supplies until the final & complete payment is made. A full payment must be made before pickup or scheduling delivery. -_Please allow extra 5 business days if the payment is made by check.
_All sales are final. Customer’s deposit/ advance will be forfeited.
_Customer will reimburse Alpha Stone Inc. for reasonable collection expense including but not limited to attorney's fees and court cost incurred by Alpha Stone in its collection efforts.
_ Pickup / delivery / installation etc. schedules are based on our best estimate and are not guaranteed and are subject to last minute changes. The customer will not request for any credit, compensation, free material, free delivery if the order is not ready / installed by the scheduled time. A four hr. installation / delivery window will be provided. WE STRONGLY RECOMMEND NOT TO SCHEULE YOUR INSTALLATION BEFORE THE COMPLETE ORDER IS RECEIVED AND THOUROUGLY CHECK BY YOU.
Pickups are strictly by appointment only and may require up to 2 hours of wait.
_Wood is a natural product, variations are common from cabinets to cabinet. Also, clips, nails, shelf holders, brackets, screws and miscellaneous items used in the cabinets may vary from cabinet to cabinet based on availability.
_ Measurement and layouts done by Alpha Stone Inc. are for the purpose of providing an estimate only (unless Alpha Stone is installing) the customer is solely responsible for the accuracy, completeness and verification of the items listed in this document. Customer will confirm the layout and cabinet list with their installer to make sure that the layout, cabinet list, sizes, qty. ordered etc. are accurate.
_Under no condition installed cabinets can be returned or exchanged irrespective of whose mistake it was. Please double check the size, color and condition of the cabinet before installation. For assembled cabinets, damage claim(s) will be denied if any part of the item is installed or drilled. For RTA cabinets damage claim will be denied if any part of the cabinet is assembled. Damaged or missing item(s) claims can only be reported up to 48 hours after delivery or pick up.
_Claims for damages or missing items are forfeited if the customer is not present at the time of delivery and signature on The Receipt Goods Form cannot be obtained.
_Credit / refund processing takes about 2 weeks.
_Expected time to return voicemails, texts and emails is one business day.
ALL SALES ARE FINAL - Exception to this is unopened Maha and Urban RTA cabinets which can be returned with a 35% restock fee. ORDERS SHOULD BE PAID IN FULL BEFORE OR AT THE TIME OF SCHEDULING DELIVERY / INSTALLATION.
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